Privacy policy

Account details: your name, email address and phone number, plus anything you add to your profile. These are created when you sign up and are used to sign you in and to link your activity to your account.

Enquiries: when you enquire about a home we keep the property you asked about, your name, phone number, email address, the sharing you preferred, the move-in date you gave and your message. This is what the property team needs to call you back.

Bed reservations: if you reserve a bed through the site, we keep the room type, the bed, your contact details and your preferred move-in date until the operator confirms your stay.

Stay records: if you move into a home run on Livinns, the operator's records for your stay — room, rent, mess, agreements — can be linked to your account so you can see them in My stay.

Nothing on Livinns.com asks for ID documents, bank details or card information.

Some of Livinns lives only on the device you're using, in local storage. It is not uploaded, and it disappears when you clear your browser data:

livinns-auth — your sign-in session, so you stay signed in between visits.

livinns-shortlist — the homes you saved, so the shortlist page still shows them next time.

livinns-compare — the homes on your comparison list.

livinns-recent-searches — the last few searches you ran, shown as shortcuts in the search bar.

livinns-theme — whether you're viewing the light or dark colour scheme.

Because these sit on the device, signing in from a different device starts with an empty shortlist.

The operator of the home you enquire about. They receive the details you submitted so they can answer you, arrange a visit and, if you go ahead, prepare your agreement.

Livinns, as the platform operator, to run the service: to keep your account working, to route enquiries, to show operators the availability they maintain and to keep records required by law.

We do not sell your personal information, and we do not put your name or contact details on a public listing where other visitors can see them.

Livinns.com does not collect rent or deposits and does not store card or bank details. Any money you pay for a stay is settled with the operator of the home under your own agreement, and receipts for it come from them.

Account details are kept while your account is open. Enquiries, reservations and stay records are kept for as long as the operator needs them to serve the enquiry or run the stay, and afterwards as required for legal and accounting purposes.

You can see and follow up your own enquiries and applications from your account, clear your shortlist or comparison list at any time, and stop using local storage by clearing your browser data.

If you want your account closed or your personal records removed, ask us through one of the channels on the contact page and we'll action it, except where a record has to be kept for a live agreement or by law.

Access to records is scoped to what your session allows: you see your own enquiries and stays, operators see what concerns their homes. Keep your password to yourself — anyone with your password can see and act on your enquiries.

When this policy changes we update the date at the top of the page. Material changes to how personal information is used will be announced on the site.